In this article I’d like to talk about facts and realities of running a successful and profitable taxi business.
Fact number one: your employees do not own your taxi business. You do. The consequences of this are that your employees do not care about your taxi company and often their agendas are very different from yours. If they were smart they would have the same agenda at least partly,Harsh Reality Of Running A Taxi Business Articles because they’re not in most cases getting a paycheck, but a percentage.
I see all the time drivers that want to go home as early as possible, no matter how busy it is out there, who don’t really care about the condition of cars they drive, don’t talk to customers they have in the taxi and don’t help them with the bags.
Here’s what they think: “I’m a driver. I’m supposed to drive and not talk to passengers or help them with their bags.” That’s what happens all the time, that’s what I see all the time, that’s what you’ll see if you look. That’s reality.
Fact number two about employees is that they’re not your friends Taxi Tilburg or your family. Please understand me correctly, I do think that you should be friendly with your staff and you should encourage them to be friendly. You should recognize their birthdays, anniversaries, and other important events in their lives, but don’t ever forget that they pretend to be your friend as long as you feed them and the minute that you stop paying them they will be gone.
Fact number three is a consequence of facts number one and two. Fact number three is the unavoidable resentment that comes from the huge differences in wealth and power. Your employees think that they’re smarter then you are, they know how to run your taxi company better, that it’s them who’s doing all the work and you are not doing anything and you are getting all the money.
When I’m saying that they think you’re getting all the money, I mean that they think you’re getting all the gross and not the net. They don’t get even close to understanding the difference between the gross and the net. The conclusion from the above stated facts is that, first, you got to understand and remember about all that at all times and, second, you’ve got to take it into consideration when you’re dealing with people. For instance, if they can steal from you, if you let them steal from you, they will be stealing from you.
It doesn’t matter if I would prefer it to be different or if you’d prefer it to be different. The truth of the matter is that you will have to implement in your taxi company systems that prevent stealing. These systems will let you see who is stealing, so that then you can punish them and deal with it.